Return & Refund Policy
Vahfra.com
At Vahfra.com, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund under the terms outlined below.
1. Return Eligibility
- Items must be returned within 7 days from the date of delivery.
- Products must be unused, in original condition, and in the original packaging.
- All accessories, manuals, and freebies must be included.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
- Items damaged due to misuse, improper handling, or unauthorized repair.
- Products with missing parts or packaging.
- Software, downloadable products, and opened consumables.
- Clearance or sale items (unless defective).
3. Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving your order.
- Provide clear photos or videos showing the issue.
- We will evaluate and offer a replacement or refund if verified.
4. Return Process
- Contact our support team before returning any item.
- Provide your order number and reason for return.
- Wait for return authorization and instructions.
- Ship the item back using a reliable courier.
Note: Unauthorized returns may not be accepted.
5. Return Shipping Costs
- Customer is responsible for return shipping fees unless the item is defective or incorrect.
- Shipping fees are non-refundable.
6. Refund Policy
- Refunds are processed within 5–10 business days after inspection.
- Refunds will be issued to the original payment method.
- In some cases, store credit may be offered.
7. Order Cancellation
- Orders may be canceled before shipment.
- Once shipped, orders cannot be canceled and must follow the return process.
8. Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact our support team.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
- Email: vahfra101@gmail.com
- Website: www.vahfra.com
This policy complies with Google Merchant Center requirements for transparency and customer protection.
